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Once you know how to make sales calls, you’ll feel more comfortable over the phone and boost your sales stats

Do you love cold calling? Some salespeople love it, others prefer in-person sales. If you’re just beginning your job at a call center, you might not know your type just yet.

When you learn the basics of how to make sales calls, everything after that will become more fluid. Nailing down a routine will make the process less stressful and more rewarding. You’ll see an improvement in your approach, calls, and sales. Read on about what to do before, during, and after you make a sales call.

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How to make sales calls that result in a close

1. Draft a template of what you want to say

Drafting a script or an outline to go with your sales presentation will help you think deeply about the points you need to get across. The person on the receiving end of the call might have no idea what you are going to sell them. Be clear and concise. You want to give just the right amount of information to maintain a customer’s interest. In the same way, master the art of open ended sales questions and close ended sales questions to help you land the sale.

2. Don’t be shy

Being confident is vital when learning how to make sales calls. Practice over and over. You have to believe in yourself, your company, and what you’re selling. If you come across as timid, you won’t convince anyone to buy. Be professional, assertive, persistent, and friendly to convince your target that your product is the right fit for them.

3. Use exciting language

The more excitement you have for your product, the better. Practicing what you’ve drafted will make you more comfortable when speaking, but don’t deliver your script like a robot. Be positive and show enthusiasm! Show that you believe in your product and can’t wait to share it with the world.

4. Be energetic

When you feel energetic, it will translate into your tone. Clients don’t want to listen to someone who sounds drained, unenthused, or tired. Before making a call, do what you can to raise your energy. Listen to loud music. Stand and do warm-up exercises. If you’ve been calling people for a while and have expended some energy, take a break before starting all over again.

5. Try to record your message before calling anyone

If you have the chance, practice your speech out loud and see if you can record yourself beforehand. Listen to yourself and try to hear what needs improvement. Is your voice shaky? Did you speak for too long? Are you speaking at a low volume? It’s not just what you say, but how you say it. Enhance your speech by being engaging and friendly.

6. Set goals for yourself

Once you’ve mastered how to make sales calls, elevate your job to the next phase. Set goals in motion for yourself to keep up a great momentum. Try to reach new numbers selling over the phone. Whatever the goal may be, keep the ball rolling so that you’re ready for new challenges. The more you sell, the easier it’ll be to communicate over the phone.

7. Follow-up with unfinished conversations

If you’ve left voicemails for a client and they haven’t replied to you, don’t forget to follow-up with them. Show that you are still interested in doing business with them. Even if it means leaving more than one voicemail. Don’t forget to be as friendly, engaged, and excited as you were the first time you left a message.

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lead-managerLet us help you makes sales calls even easier.  Sign up with Blitz today for a 30-day free trial of our lead management software and turn more leads into customers with less work!

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What steps did we miss in how to make sales calls? Share your thoughts in the comment section!